CRM Archives - Kleber and Associates

Ways to Deliver Better Customer Service for Building Product Brands

Ways to Deliver Better Customer Service for Building Product Brands

Responsive customer service is designed to foster commitment and trust. Yet when most people hear the phrase “customer service,” their typical understanding is from the end user’s point of view. But we must remember that customer service — and...

DCW 2015: Smarter, Leaner Organizations a Cause for Optimism in US Building Market

We’re a couple weeks removed from the biggest trade event of the year – Design and Construction Week 2015. In year’s past, we took this time to digest what we saw, follow-up on press opportunities and take a collective sigh of relief....